We're Hiring! 

Director of Sales


About the position

MakeLab is expanding our offering, and we need your help getting out the word! Our studio brings interactive experiences to over 200 events a year around the world. To keep up with the changing needs of our clients, we’ve created some virtual offerings that are safe and unique executions for conferences and meetings that have gone a digital route. With this new offering we need to expand our team to get the word out and start booking.

As our new Director of Sales, you will lead, grow and enhance our sales division. You will provide additional structure and clarity of roles, help to unlock potential and develop strategies in alignment with our agile objectives to grow our current and future product offerings. Our ideal candidate will have a strong background in B2B sales, is able to convert data insights into sound and actionable strategies and tactics, and most importantly is a proven people leader with experience in building winning teams and navigating ongoing change.

As our Toronto studio is currently closed to non-essential staff, this role's location is flexible. MakeLab was founded on passion for creativity but also community; so although this is a remote role, our ideal candidate can make connections and community with the team to motivate and engage them, daily.  

You will:

  • Design and implement strategic plans to reach sales targets specific to new COVID friendly activations.

  • Collect and distill market, customer and competitor data insights to drive sales strategy and assist in refining the company’s positioning and messaging across core offerings.

  • Along with the Leadership Team, design a sales team organizational structure that creates efficiencies. 

  • Work with customers to better understand their business needs and goals.

  • With the Leadership Team, develop and promote weekly, monthly and quarterly sales objectives.

  • Lead and motivate staff to improve customer service with clients.

  • Draft detailed and accurate sales reports.

  • Cultivate lasting relationships with customers to grow customer loyalty.

  • Assess costs, competition, and supply and demand to identify selling prices.

  • Estimate sales volume and profit for current and new products.

  • Establish a sales training program to train new employees.

  • Meet with sales managers to assess company performance.

  • Collaborating and assisting on other marketing/sales projects as requested.

  • Other duties as assigned. 


You’ll need to have

  • Communication: Outstanding verbal and written communication skills. A people person, you can talk to anyone about anything.

  • Direct experience managing CRM systems. Knowledge of HubSpot is an asset. 

  • An interest in Technology and Interactive experiences.

  • Adaptability and Agility: Ability to adapt to change and work with ambiguity.

  • Organization: Prioritize numerous deliverables in a fast-paced environment, able to self-manage workload and time, organize and follow-up multiple tasks/details with accuracy and against aggressive timelines.

  • Education: University degree in marketing or a related field.

  • 5 + years of progressive sales experience, with exposure creating strategic outreach

  • Proven history of quantifiable success with developing client bases, sales pipelines, and growing sales

  • Must have an unlimited North America phone plan


Our Values

  1. Get-Stuff-Done. You act with a sense of urgency, drive for solutions, and use spare time to drive value for our team.

  2. Energy. You’re positive and playful. You speak up positively in tough situations. You raise up those around you.

  3. Listening. You seek to understand before making yourself understood. You are empathetic and respectful. You invite feedback.

  4. Don’t tolerate problems. You take ownership and are accountable. You build long-term solutions to permanently solve problems. You are proactive.

  5. Respect design. You understand the value of design and presentation. You’re plugged into aesthetic trends and standards in marketing and beyond.

  6. Strategic and thoughtful. You’re organized and efficient. Your strategies can withstand questioning. You can demonstrate a logic-flow behind your decisions that support our goals.



Some of the rewards of working here

  • Front row seat to a unique, rapidly expanding creative business

  • Direct impact on projects for Fortune 500 clients around the world

  • Pay for performance incentive pay

  • A flexible work environment with the ability to work from home

  • Being a key part of a close-knit interdisciplinary team of creatives, designers, makers, technicians, and strategists



About our Studio

MakeLab brings future fabrication tools to events around the world, delivering hands-on design experiences that draw in guests and entertain. Through nearly a thousand creative experiences we’ve designed, delivered, and staffed around the world, we’ve discovered that encouraging people to create and make is an immensely powerful experience that people remember and share. Our studio is filled with laser cutters, light tables, fabric printers, projectors, 3D printers, digital embroidery machines, vinyl cutters, and food photo booths. We stretch those technologies beyond their design intent, creating accessible, collaborative, and interactive experiences, and then partner with brands to exhibit at incredible (and now virtual) events. Creative people who like sharing their love for design and technology with the world will find their place here. 

How to Apply

Please apply via email to kaitlin@makelab.ca with the subject line: Director of Sales. Only candidates under consideration will be contacted. MakeLab is an equal opportunity employer and is committed to inclusive hiring practices.


Deadline for Applications

Phone Interviews begin July 20, 2020

Application deadline is July 24, 2020

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We work with clients around the world from our creative studio at 243 College Street, Studio 100, Toronto Ontario, M5T 1R5. Reach us at hello@makelab.ca and 416.417.7275.